We listen
Report a problem
We respond within three business days.
If you experience something that doesn't work — on the website, in a booking or during a stay —
we would like to know. Your feedback helps us improve.
What you can report
- Technical issues on the website (links, forms, layout).
- Incorrect or misleading information.
- Accessibility issues (e.g. hard to read or navigate).
- Complaints about a stay or service.
- Suspected misuse of personal data (see also
our GDPR page).
Quickest contact
Send a report
Complaints regarding personal data
If your matter concerns how we process your personal data, you may contact
the Swedish Authority for Privacy
Protection (IMY).
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